Alarm FAQs

Our alarm installation service begins with a thorough consultation to understand your security needs. We offer customised solutions tailored to your requirements, including wireless systems for easy installation. Our professional technicians ensure efficient and effective installation, demonstrating system operation for your confidence. Our user-friendly alarm systems can be integrated with other smart home devices for remote access and alerts. We offer comprehensive aftercare services, including maintenance plans and 24/7 monitoring for continued peace of mind. Customer satisfaction is our priority, and we strive to exceed expectations from consultation to ongoing support.

Absolutely! Our alarm systems are designed to seamlessly integrate with security cameras, providing you with comprehensive protection for your property. When you combine our alarm system with security cameras, you’ll have a complete security solution that not only detects intruders but also provides visual evidence of any suspicious activity.

Our range of security cameras includes options for both indoor and outdoor surveillance, allowing you to monitor every corner of your property. Plus, with features like motion detection and night vision, you can rest assured knowing your property is monitored around the clock.

Installing security cameras alongside your alarm system also enhances your ability to monitor your property remotely. You can access live camera feeds from your smartphone or computer, giving you peace of mind no matter where you are.

Firstly, check to ensure that all components of your alarm system are properly connected and powered on. Sometimes, a loose connection or a power outage can cause issues with the system.

Next, review the user manual for your alarm system to see if there are any specific troubleshooting steps recommended by the manufacturer. Many common issues can be resolved by following the troubleshooting guide provided. If the issue persists, try resetting your alarm system. This can often resolve minor glitches or errors that may be causing the problem. Refer to the user manual for instructions on how to reset your specific alarm system model.

If you’re still experiencing issues after trying these steps, don’t hesitate to contact our support team for assistance. Our knowledgeable technicians can provide further troubleshooting guidance over the phone or schedule a service visit if necessary.

Yes we do! Some home alarm systems come with backup battery power included, ensuring continuous operation during power outages. For alarms that don’t have this, a backup power source could be added depending on the alarm manufacturer.

This feature automatically activates in the event of a power failure, providing uninterrupted security for your home or business. With backup battery power, you can have peace of mind knowing that your property remains protected, even when external power is unavailable.

A backup power source adds layer of protection ensures that your home alarm system remains operational until normal power is restored. With our alarm systems, you can trust that your property is secure, regardless of power fluctuations or outages.

Yes, you can! Our alarm systems allow you to monitor multiple properties conveniently from one account. Whether you have multiple homes, rental properties, or business locations, you can easily access and manage them all through a single interface.

Our streamlined approach offers convenience and peace of mind, allowing you to stay connected and in control of all your properties’ security from anywhere, anytime. With our multi-property monitoring feature, you can enjoy comprehensive protection and greater efficiency in managing your security systems.

Moving to a new house with an existing alarm system is no problem at all! Our team can assist you in seamlessly transferring your current alarm system to your new property.

We’ll assess the layout and security needs of your new home to ensure that the system is installed effectively and optimally. Our technicians will handle the relocation process efficiently, ensuring that your alarm system continues to provide reliable protection in your new residence.

Additionally, if there are any upgrades or modifications needed to better suit your new home’s security requirements, we’ll take care of those adjustments during the transfer process. Rest assured, we’re here to make your transition as smooth and hassle-free as possible, so you can enjoy peace of mind in your new home right from day one.

This is a common question we get asked, and yes with some home alarms they offer two-way communication. In the event of an emergency alarm activation, you can communicate directly with the alarm monitoring team through the alarm system’s built-in speaker and microphone.

Additionally, two-way communication allows our monitoring team to provide you with reassurance and guidance during emergency situations, enhancing overall safety and security for your home or business. With our alarm systems’ two-way communication feature, you can have confidence that help is always just a button press away.

We offer the option to enhance your alarm system with additional sirens or strobe lights to boost security and deterrence. These supplementary devices can be strategically placed indoors or outdoors to amplify the alarm’s effectiveness in alerting occupants and deterring intruders.

The added sirens and security lighting provide visual and auditory cues that draw attention to the alarm activation, notifying both occupants and neighbours of a potential security breach. With these extra features, you can reinforce the protective capabilities of your alarm system and further fortify your property against unauthorised entry or intrusion.

Yes, most home alarm systems allow you to access live footage from your security cameras remotely through a user-friendly mobile app or web interface. You might need to pay for the storage space for off-site recordings with the alarm provider.

Whether you’re at home, at work, or on the go, you can conveniently view real-time video feeds from your cameras using your smartphone, tablet, or computer. This remote access feature provides you with peace of mind and enables you to monitor your property closely, even when you’re not physically present.

Any device that is connected to the Internet is a potential target for hackers. Alarm manufacturers add in protection to their alarms but clients are advised to take precautions. We’re vigilant not only against typical hackers but also against WiFi hackers and other emerging threats. Regular updates further strengthen our defences. Your role is vital too; simple measures like strong passwords bolster security.

Yes, there are sensors that monitor for environmental changes to keep your home safe from flooding, smoke and carbon monoxide. These sensors are designed to detect the presence of these harmful substances and trigger an alarm to alert you and your monitoring service provider immediately.

With our environmental monitoring capabilities, you can have peace of mind knowing that your property is protected not only from intruders but also from unseen dangers. Whether you’re at home or away, our alarm systems work tirelessly to keep you and your loved ones safe from environmental threats.

With motion sensors, door/window sensors, and wearable panic buttons, you can ensure the safety and well-being of your elderly loved ones. These sensors can detect unusual activity or emergencies, such as falls, and automatically trigger alerts to notify caregivers or emergency services.

Many home alarm systems can be integrated with smart home devices (Google, Alexa etc), allowing remote monitoring and control of the alarm environment. Whether you’re checking in on your loved one’s activity or ensuring they’re comfortable, our alarm systems provide peace of mind for both caregivers and seniors.

Wearable panic buttons allow seniors to call for help in case of emergencies, providing reassurance to both seniors and caregivers. You can also remotely access live camera feeds and receive real-time alerts on their smartphones, enabling them to respond promptly to any situation, even when they’re not home.

Overall, our alarm systems provide caregivers with valuable tools to ensure the safety and well-being of their elderly relatives while respecting their independence and privacy. There is also a non-activity alarm setting that notifies key contacts if motion has not been detected for a certain timeframe.